Représentant du service clientèle

Description de l'entreprise

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Description de l'emploi

Objectif du poste :

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Principales fonctions/responsabilités :

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.
• Responds to customer inquiries.
• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Records and processes meter readings supplied by customers.
• Maintains professional interactions with internal and external customers and/or departments.
• Operates company systems, devices and software applications.
• Effectuer d'autres travaux similaires ou moins qualifiés, selon les besoins.
• Assister les employés d'une classification supérieure, en fonction des tâches qui leur sont confiées.

Qualifications

Formation/expérience/antécédents :

• Un diplôme de fin d'études secondaires est exigé.

Connaissances/compétences/aptitudes :

• Must possess the ability to multitask.
• Il doit posséder de bonnes aptitudes à la communication orale et écrite.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.

Certification/licences/formation requises :

• Must pass entry level test.

Exigences physiques :

• Must be able to lift up to 30 pounds.

Informations complémentaires

Taux de rémunération : $29.86 per hour.

Avantages : Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Nous sommes un employeur souscrivant au principe de l'égalité des chances ! Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de handicap ou de statut d'ancien combattant protégé.

Clause de non-responsabilité : Les informations relatives au salaire, à la rémunération et aux avantages sont exactes à la date de publication du présent avis. L'entreprise se réserve le droit de modifier ces informations à tout moment, sous réserve de la législation applicable.