Dispatcher

Description de l'entreprise :

Veolia a fait l'acquisition de Clean Earth. Alors que Clean Earth achève son intégration au sein de Veolia, le recrutement et l'embauche pour ce poste sont gérés en partenariat avec l'équipe d'acquisition de talents de Clean Earth.

Veolia en Amérique du Nord est la société environnementale la mieux classée aux États-Unis pendant trois années consécutives, et le plus grand opérateur privé d'eau et fournisseur de technologies ainsi que le leader du traitement des déchets dangereux et de la pollution du pays. Elle offre une gamme complète de services de gestion de l'eau, des déchets et de l'énergie, y compris le traitement de l'eau et des eaux usées, la collecte et l'élimination des déchets commerciaux et dangereux, le conseil en énergie et la valorisation des ressources. Veolia aide des clients commerciaux, industriels, de santé, de l'enseignement supérieur et des municipalités dans toute l'Amérique du Nord. Basée à Boston, Veolia emploie plus de 10 000 personnes réparties sur plus de 350 sites en Amérique du Nord.

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs.  Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient customer service.  The Dispatcher also monitors compliance with company policies and federal and state regulations. The job interfaces frequently with clients, peers, and managers.

Responsabilités principales (Fonctions essentielles) :

• Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
• Communicate driver issues with Customer Service, Transportation Supervisor and/or Facility Manager.
• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives. 
• Monitor and escalate Salesforces cases to supervisor
• Assist walk-in customers area. 
• Assist Transportation Supervisor on Logistics and Transportation.
• Understand and review daily the Atlas routing system.
• Conduct daily debriefs for all drivers in accordance with written SOPs. 
• Assist drivers with handheld/printer use. Ensure handheld entry back-up to mobile hub.   Resolve/escalate issues related to handhelds/mobile hub.
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, barcode labels.
• Dispatch drivers for extra or missed pick-ups.
• Create/distribute load sheets
• Reviews driver’s paperwork (VCR and logbook) and files paperwork. 
• Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request. 
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required. 
• Complete consolidated manifests for trailer shipments.
• Ensures that routes are balanced daily. 
• Prepares reviews and stamps all manifests. 
• Assists Trans Supervisor/Manager as needed/directed.
• Download PDTs from previous night.
• Handle 3rd Party Hauler paperwork.
• Track and input DOT hours/ JJ Keller. 
• Monitors Company policies and procedures, communicating to staff, as necessary.
• Communicate performance standards and objectives.
• Monitors operations and work of all CSRs. 
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings. 
• Perform any other administrative duties assigned by management.

Qualifications :

Basic Required Qualifications: 

• High school diploma or GED
• One or more years of experience as an Administrative Assistant
• Skills to use or ability to quickly learn programs and systems required for the job (Salesforce CRM, JJ Keller, Atlas routing software)

Qualifications souhaitées :

• Two or more years of transportation/logistic experience
• Demonstrates the ability to work safely and carefully to prevent injury to self or others.
• Demonstrates knowledge of computer software applications to include spreadsheets and word processing.
• Ability to maintain a safe and compliant workplace.

Physical and Mental Demands:

• Periods of sitting at a desk and working on a computer
• Talking – constantly expressing or exchanging ideas by means of the spoken word 
• Visual acuity – Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

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Informations supplémentaires :

Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Nous sommes un employeur souscrivant au principe de l'égalité des chances ! Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de handicap ou de statut d'ancien combattant protégé.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law