SAP & ServiceNow AI Automation Intern

Description de l'entreprise

Veolia en Amérique du Nord est l'entreprise environnementale la mieux classée aux États-Unis depuis trois années consécutives, et le plus grand opérateur privé d'eau et fournisseur de technologie du pays, ainsi que le leader du traitement des déchets dangereux et de la pollution. Elle offre une gamme complète de services de gestion de l'eau, des déchets et de l'énergie, notamment le traitement de l'eau et des eaux usées, la collecte et l'élimination des déchets commerciaux et dangereux, le conseil en énergie et la récupération des ressources. Veolia aide des clients commerciaux, industriels, du secteur de la santé, de l'enseignement supérieur et des municipalités dans toute l'Amérique du Nord. Basée à Boston, Veolia emploie plus de 10 000 personnes réparties sur plus de 350 sites en Amérique du Nord.

Description de l'emploi

The SAP & ServiceNow AI Automation Intern position is a project-based internship where the intern will “own” specific deliverables. The project is aimed at transforming our IT support operations by integrating cutting-edge artificial intelligence and chatbot features into the SAP support process. Operating at the intersection of SAP, ServiceNow, Compucom, and Veolia.chat you will analyze helpdesk data, optimize conversational chatbot workflows, and build high-impact self-service options and put structure to the process for continuous improvement. Your primary mission is to leverage AI tools to deflect repetitive or how-to tickets, empowering users and improving overall support efficiency.

A quoi peut ressembler votre journée :

• Explore the Ecosystem: Under the guidance of experienced mentors, you’ll explore Veolia WaterTech’s ServiceNow and VeoliaChat environments, identifying exciting ways to improve our digital workspace.
• Learn SAP Foundations: Receive structured SAP training to understand the core business processes that power a global company.
• Directly Impact Efficiency: Take ownership of analyzing support trends.You’ll identify recurring pain points and design solutions that save time for thousands of employees.
• Collaborate with Experts: You won’t be on your own-you’ll be mentored by SAP functional experts and contractors as you curate knowledge articles for our AI tools.
• Own Your Project: Design and execute a structured project plan to launch and automate self-service support, seeing your work move from concept to real-world application.

In this role, your responsibilities will include (but are not limited to):

• Chatbot Configuration: Design, test, and deploy conversational workflows within ServiceNow or Compucom portal to help resolve routine SAP inquiries automatically.
• Ticket Data Analysis: Review historical ServiceNow logs to uncover frequent SAP technical issues, user bottlenecks, and root causes. Suggest knowledge articles to be created across all modules and facilitate editing / review by SAP team members.
• AI Tool Integration: Assist in linking SAP data streams with ServiceNow/Compucome AI capabilities to automate ticket categorization, routing, and smart response drafting.
• Self-Service Knowledge Building: Author where possible clear, structured, and user-friendly knowledge articles within ServiceNow to fuel chatbot responses.
• Metrics Tracking & Reporting: Audit existing ServiceNow dashboards and recommend enhancements to track ticket deflection rates, chatbot accuracy, and user satisfaction trends.

Qualifications

Skills You Will Develop & What We Are Looking For:

• Education: Currently pursuing a degree in Information Systems, Computer Science, Data Analytics, or a related technology field.
• AI & Technical Aptitude: Strong interest or hands-on experience with AI tools, prompt engineering, machine learning basics, or data analysis.
• Communication Skills: Excellent analytical problem-solving skills with the ability to translate complex technical steps into simple user guides.
• Soft Skills: Highly organized, self-motivated, and comfortable working both independently and in collaborative team settings.
• We provide structured onboarding and training to help you succeed. You don’t need to be an expert in everything yet-we just look for candidates who are curious and eager to learn!
• Full-time availability for Summer 2027.

Skills You Will Develop:

• ServiceNow & ITIL Mastery: We will train you on the ServiceNow platform and ITIL ticket lifecycles, turning your interest into professional expertise.
• Enterprise SAP Exposure: You will develop a fundamental understanding of the enterprise SAP application and the business processes it supports.

Informations complémentaires

Pourquoi Veolia ?

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You’ll have opportunities for comprehensive technical and commercial training, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, with competitive benefits and flexible work arrangements.

Rémunération :

• The compensation range is tied to the market for similarly bench-marked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $20-$24 USD

Artificial Intelligence (AI) Disclosure:

• We do not use Artificial Intelligence (AI) to screen, assess, or select applicants for this position.

Vacancy Status:

• This posting is for an existing vacancy.

****Les candidats doivent être en mesure de travailler légalement aux États-Unis immédiatement ; l'employeur ne parrainera pas les candidats qui ont besoin d'une autorisation de travail aux États-Unis (par exemple, un visa H-1B) pour ce poste****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

En tant qu'entreprise inclusive, Veolia s'engage en faveur de la diversité et accorde une attention égale à toutes les candidatures, sans discrimination.

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