{"id":19188,"date":"2026-09-29T05:13:48","date_gmt":"2026-09-29T11:13:48","guid":{"rendered":"https:\/\/careers.veolianorthamerica.com\/job\/customer-experience-specialist-2\/"},"modified":"2026-09-29T05:13:49","modified_gmt":"2026-09-29T11:13:49","slug":"customer-experience-specialist","status":"publish","type":"job_listing","link":"https:\/\/careers.veolianorthamerica.com\/fr\/job\/customer-experience-specialist\/","title":{"rendered":"Customer Experience Specialist"},"content":{"rendered":"

Description de l'entreprise :<\/strong><\/p>\n

Veolia a acquis Clean Earth. Alors que Clean Earth ach\u00e8ve son int\u00e9gration chez Veolia, le recrutement pour ce poste est g\u00e9r\u00e9 en partenariat avec l'\u00e9quipe d'acquisition de talents de Clean Earth. Veolia en Am\u00e9rique du Nord est la premi\u00e8re entreprise environnementale aux \u00c9tats-Unis pendant trois ann\u00e9es cons\u00e9cutives, ainsi que le plus grand op\u00e9rateur priv\u00e9 d'eau et fournisseur de technologie du pays, et le leader du traitement des d\u00e9chets dangereux et de la pollution. Elle offre une gamme compl\u00e8te de services de gestion de l'eau, des d\u00e9chets et de l'\u00e9nergie, notamment le traitement des eaux us\u00e9es et des eaux potables, la collecte et l'\u00e9limination des d\u00e9chets commerciaux et dangereux, le conseil en \u00e9nergie et la valorisation des ressources. Veolia aide les clients commerciaux, industriels, de soins de sant\u00e9, de l'enseignement sup\u00e9rieur et municipaux dans toute l'Am\u00e9rique du Nord. Bas\u00e9e \u00e0 Boston, Veolia emploie plus de 10 000 personnes r\u00e9partis sur plus de 350 sites en Am\u00e9rique du Nord.<\/p>\n

The Customer Experience Specialist (CXS) serves as an internal liaison between the Customer, the Customer Experience Account Manager (CXAM), Service Operations and Billing. The role is directly responsible for order accuracy and progression.<\/p>\n

Principales responsabilit\u00e9s :<\/p>\n

\u2022    Order creation \u2013 Understand and fulfill all requirements for a \u201ccomplete\u201d order every time, following established Standard Work.  This includes pricing in place, profiles that are active and will remain active until receipt at facility, supplies requested, labor required, transportation needs, and waste inventory.
\n\u2022    Order scheduling \u2013 Coordinate directly with operations to schedule required work, using systems in place (Preview, CORE, etc.), while understanding that direct communication is sometimes needed to make sure service is provided that meets or exceeds customer expectations.
\n\u2022    Order follow up \u2013 Follow order progression through service, receipt at end of service location, and monitor all pieces required to fully invoice every order once service is completed.  Be prepared to engage with operational team members in transportation, service centers or plants to help push orders to completion when needed.
\n\u2022    Order invoicing \u2013 Finalize orders before invoicing, fulfilling non-disposal order lines, while cross-referencing service details that are provided by operations.
\n\u2022    Order management \u2013 Engage with order metrics, actively follow open orders that are not progressing as expected, and be able to speak to order status for your customer groups.
\n\u2022    Internal customer experience \u2013 Understand the relationships between CX, operations and sales, and provide what each group needs to service the customer right the first time, every time.  Provide information to CXAM and\/or directly to customer when needed, helping to facilitate profiling, pricing, and order clarification.  Be the communication bridge between customer\/sales and operations\/service providers.
\n\u2022    Improvement opportunity management \u2013 Escalate service issues appropriately.  Use customer complaint tools and follow opportunities for improvement through to completion, using customer satisfaction feedback as the closing factor.
\n\u2022    Metrics \u2013 Understand, provide, and track metrics per Standard Work practices, actionable reports, and financial goals.  Metrics will include order accuracy, delays in billing, communication timeframes and standards, attendance and participation in cross-functional meetings as required, and internal\/external customer feedback.
\n\u2022    Leadership – Mentor team members, lead team meetings, participate in feedback sessions, bring ideas for better customer experience to management, with a focus on team building and growth.  Understand the needs of both the smaller team and the larger teams and be a fully engaged member of both.<\/p>\n

Qualifications :<\/strong><\/p>\n

Basic Required Qualifications:  
\n\u2022    Bachelor\u2019s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
\n\u2022    Preferred 2 years in customer service (order management) or other industry roles (5 years minimum with high school diploma).
\n\u2022    Strong communication, analytical, and organizational skills.
\n\u2022    Proficiency in CRM Microsoft Office Suite.
\n\u2022    Willingness to travel up to 10%.<\/p>\n

Qualifications souhait\u00e9es :<\/p>\n

\u2022    Familiarity with regulatory frameworks such as RCRA, DOT, DEA, and OSHA
\n\u2022    Experience with ERP\/company order processing systems (CORE, Preview, SPAK, Steriwise)<\/p>\n

Informations suppl\u00e9mentaires :<\/strong><\/p>\n

Avantages : Le r\u00e9gime complet de prestations comprend des politiques de cong\u00e9s pay\u00e9s, ainsi que des assurances sant\u00e9, dentaire, vision, vie, le remboursement des frais de scolarit\u00e9, du b\u00e9n\u00e9volat r\u00e9mun\u00e9r\u00e9 et plus encore. De plus, au plus tard le 1er janvier 2027, le r\u00e9gime de prestations comprendra la participation \u00e0 un plan 401(k) parrain\u00e9 par l'employeur, pour \u00e9pargner en vue de la retraite. La r\u00e9mun\u00e9ration et les avantages pour les employ\u00e9s repr\u00e9sent\u00e9s par un syndicat sont d\u00e9crits dans leur convention collective. Nous sommes un employeur souscrivant au principe de l'\u00e9galit\u00e9 des chances ! Tous les candidats qualifi\u00e9s recevront une attention particuli\u00e8re pour l'emploi sans \u00e9gard \u00e0 la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identit\u00e9 de genre, l'origine nationale, le handicap ou le statut de v\u00e9t\u00e9ran prot\u00e9g\u00e9. Avertissement : Les informations relatives au salaire, \u00e0 la r\u00e9mun\u00e9ration et aux avantages sociaux sont exactes \u00e0 la date de cette publication. La Soci\u00e9t\u00e9 se r\u00e9serve le droit de modifier ces informations \u00e0 tout moment, sous r\u00e9serve de la loi applicable.<\/p>","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"Birmingham, Alabama, USA","_application":"https:\/\/click.jobsplice.com\/redirect\/NTQxNjg5OS4yMDY0LjY3","_company_name":"Veolia","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[22],"job-types":[],"class_list":["post-19188","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/job-listings\/19188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/types\/job_listing"}],"version-history":[{"count":1,"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/job-listings\/19188\/revisions"}],"predecessor-version":[{"id":19189,"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/job-listings\/19188\/revisions\/19189"}],"wp:attachment":[{"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/media?parent=19188"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/job-categories?post=19188"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/careers.veolianorthamerica.com\/fr\/wp-json\/wp\/v2\/job-types?post=19188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}